Specialized, High- Performance Outsourced Support.

Our BPO offering

Working closely with you, CX Horizon designs and operates delivery models tailored to your business objectives. Depending on your preferred level of involvement, engagement structures may range from fully managed operations to client-directed workflows and priorities.

In all delivery models, CX Horizon remains the sole employing entity and retains exclusive responsibility for the workforce.

  • Enhance technical reliability with skilled professionals across helpdesk, QA, and development functions.
    Roles include:
    IT Helpdesk / Support Technician • QA Tester / Application Support • Systems Administrator (L1/L2) • Web Developer / Front-End Support • Data Entry for IT Asset Management • Cybersecurity Analyst (Monitoring)

  • Revenue Cycle Management

    Clinical Support and Nursing Services

    Medical Coding

    Disability and Allied Health

    Prior Authorization and Utilization

    Patient Engagement & Customer Support

    Data Entry and EHR/EMR Support

  • Accounts Payable / Receivable Specialist • Bookkeeper • Payroll Processor • General Accountant • Financial Analyst / Reporting Associate • Billing & Collections Coordinator • Audit / Compliance Assistant

  • Deliver consistent, high-quality service with trained agents who enhance customer satisfaction and retention.
    Roles include:
    Customer Service Representative (voice / non-voice) • Email & Chat Support Agent • Helpdesk / Tier 1 Technical Support • Customer Retention / Loyalty Specialist • QA Analyst (Customer Experience) • Workforce Management / Real-Time Analyst • Team Lead / Supervisor

  • Streamline day-to-day operations with structured back-office and administrative support teams that keep your business organized.

    Roles include:
    Executive Assistant / Virtual Assistant • Office & Operations Administrator • Data Processing & Data Entry Specialist • Document Control & Records Management • Scheduling & Calendar Coordination • Travel & Expense Administration • Procurement & Purchasing Support • Vendor & Contract Administration • Research, Reporting & Process Documentation Support

  • Accelerate growth with teams that drive lead generation, manage campaigns, and strengthen your brand presence.
    Roles include:
    Lead Generation / Prospecting Specialist • Sales Development Representative (SDR) • CRM Administrator (HubSpot, Salesforce, Zoho, etc.) • Digital Marketing Assistant • SEO / SEM Specialist • Social Media Manager / Content Scheduler • Graphic Designer / Video Editor • Marketing Data Analyst

    • Customer & Order Operations

      • Customer Service & Inbox Support

      • Order Management & Fulfillment Coordination

      • Returns, Refunds & After-Sales Administration

      • Appointment Setting & Outbound Customer Engagement

      E-Commerce & Digital Engagement

      • Social Media Moderation & Community Management

      • Social Inbox & Comment Management

      • Affiliate & Influencer Program Support

      • Online Marketplace Support (order updates, seller coordination, listings support)

  • Support your growing team with HR specialists who manage recruitment, onboarding, and employee engagement.
    Roles include:
    Recruitment Coordinator / Sourcer • HR Assistant (Onboarding, Timekeeping, HRIS Administration) • Training Coordinator / LMS Administrator • Employee Engagement & Reporting Specialist • Compensation & Benefits Analyst

  • Designed for founders and SMEs needing scalable, cross-functional support without building entire departments.
    Roles include:
    Project Coordinator • Business Analyst / Operations Analyst • Executive Support Pod (Admin + Accounting + CRM) • Start-Up Pod (“one of each”- Marketing, Finance, HR, Support) • AI-Enabled Support Assistant (trained on company data and CRM)

Ready to build your Outsourced offshore team?

Get in touch!